Hartland, WI 53072
Essential Job Functions:
Interacts with customers to provide them with information to address inquiries regarding products and services.
Processes new client accounts, verifies account information, maintains customer accounts and files documents and other paperwork.
Places or cancels orders
Greets customers warmly and ascertains problems
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem within the bounds of authority; expediting correction or adjustment and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments
Takes payment and other pertinent information
Handles product recalls
Informs customer of promotions
Provides product and service information to assist customers in making a decision about a product to buy
Generates sales leads
Utilizes computer technology
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Compiles reports on overall customer satisfaction
Works with customer service manager to ensure proper customer service is being delivered and contributes to team effort by accomplishing related results as needed.
Preferred Knowledge, Skills and Abilities:
2+ years experience in Customer Service
High school diploma or equivalent preferred.
Next Level Staffing, Ltd., represents a full-service staffing company that specializing in staffing clerical and industrial positions. Review our website at www.nextlevelstaff.com or call us at (262) 408-5332 for additional information.