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Account Executive

Hartland, WI 53072

Post Date: 07/31/2018 Industry: Light Industrial Pay Rate: $16-$18

Essential Job Functions:

 

Interacts with customers to provide them with information to address inquiries regarding products and services.

 

Processes new client accounts, verifies account information, maintains customer accounts and files documents and other paperwork.

 

Places or cancels orders

 

Greets customers warmly and ascertains problems

 

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem within the bounds of authority; expediting correction or adjustment and following up to ensure resolution.

 

Maintains financial accounts by processing customer adjustments

 

Takes payment and other pertinent information

 

Handles product recalls

 

Informs customer of promotions

 

Provides product and service information to assist customers in making a decision about a product to buy

 

Generates sales leads

 

Utilizes computer technology

 

Recommends potential products or services to management by collecting customer information and analyzing customer needs

 

Compiles reports on overall customer satisfaction

 

Works with customer service manager to ensure proper customer service is being delivered and contributes to team effort by accomplishing related results as needed.

 

Minimum Qualifications:

 

            Preferred Knowledge, Skills and Abilities:        

2+ years experience in Customer Service

 

   Education Preferred:                                              

High school diploma or equivalent preferred.

 

Next Level Staffing, Ltd., represents a full-service staffing company that specializing in staffing clerical and industrial positions. Review our website at www.nextlevelstaff.com or call us at (262) 408-5332 for additional information.


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