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Senior Customer Service Representitive

Waukesha, WI

Posted: 04/15/2019 Industry: Other Pay Rate: $18-$20 per hour

Specific Responsibilities of the Job


  • Provide outstanding, high-quality, reliable service to North American customers
  • Manage the full Aftermarket sales process including
    • Preparation of quotations (including pricing and availability)
    • Follow up on open quotations
    • Order intake by phone or e-mail
    • Processing of orders in the company’s ERP system (SAP)
    • Issuing sales order confirmations
    • Initiation and tracking of outbound shipments
  • Respond to inquiries and/or complaints regarding products, deliveries, pricing
  • Investigate reasons for complaints and communicate solutions to customers
  • Develop product knowledge to
    • Provide outstanding customer support
    • Promote and actively sell the organization’s products
  • Understand profitability metrics and work towards improvement of profitability
  • Extract data from SAP, transform data intoreportsandmeaningfulKPIs to
    • Monitor own open quotes and quote conversion
    • Track own sales performance
    • Monitor shipments
    • Investigate availability
    • Increase transparency on sales
    • Improve processes
  • Initiate and lead smaller projects to improve processes or general working mode
  • Coordinate activities with other departments (Production, Shipping, Quality, and Accounting)



  • Education/Credentials/Certifications
    • Bachelor’s Degree preferred in Logistics management, Business, Economics or related field
  • Length of Experience  
    • Min. 1 year experience in sales (incl. internships)
  • Knowledge, Skills, & Abilities
    • Prior experience in an equivalent customer service position is preferred
    • Strong communication skills and good telephone manner
    • Prior Aftermarket Sales experience is a plus
    • Basic mechanical understanding is a plus
    • Proficiency in Microsoft Office, especially Excel
    • Bachelor’s Degree preferred in Sales, Business, Economics or related field
    • High motivation to learn and develop abilities
    • Structured working mode and excellent work organization
    • Ability to extract, transform, handle and synthesize large amount of data
    • Ability to convert data into simple reports for the management
    • Willingness to work in an international environment
    • Comfortable in approaching other departments, people and making use of resources
    • Excellent oral and written language ability
    • Fundamental mathematical ability
    • Job involves working in front of a computer screen
  • Physical Demands and Working Conditions
    • Requires long periods of sitting and using office equipment and computers
    • Requires use of hands and fingers to handle, control, or feel objects, tools, or controls
    • May require reaching, carrying, stooping, and light strength* to transport supplies and materials
    • May require clarity of vision at 20 inches or less


  • The physical demands described here are representative of those that must be met by any worker to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Next Level Staffing, Ltd., represents a full-service staffing company that specializing in staffing clerical and industrial positions. Review our website at or call us at (262) 408-5332 for additional information.

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